Terms and Conditions

1.1The customer(s) agrees to and understands that Midas Way will broker the shipment of the Vehicle(s)/Unit(s), the relevant information of which is provided by the customer to a licensed and insured Carrier(s) within the US. In simpler terms, when a customer authorizes Midas Way to broker their shipment to a carrier, they have granted permission to search for a suitable carrier to transport their Vehicle(s)/Unit(s) for the agreed-upon fee. However, this authorization does not imply that Midas Way is contractually liable for the availability of drivers, potential delays, or any unforeseen mishaps that may occur during the shipping process.

1.2The customer(s) understand that Midas Way does not have tracking devices to provide live or real-time updates or ETAs. Instead, updates are obtained manually from the Carrier and relayed to the customer. Furthermore, delays may occur due to bad weather conditions, road traffic, blockades, mechanical issues, or other unforeseen circumstances.

1.3The driver can only collect and/or deliver your shipped vehicle(s)/unit(s) door-to-door if semi-trucks have access at both the collection and delivery locations. If semi-trucks do not have access at either end, you must arrange to meet the driver at a nearby accessible area.

1.4In the event that the shipped vehicle(s)/unit(s) are inoperable or stationary, Midas Way will not provide or compensate for any towing services required to move the shipped vehicle(s)/unit(s) from or to an accessible area.

1.5The customer understands and agrees that Midas Way may use pictures of the shipped vehicle(s)/unit(s) for showcasing purposes on its official website and social media pages, without revealing customer identity.

1.6If the Customer is unable or unwilling to accept delivery at the agreed time, the shipped vehicle(s)/unit(s) may be placed in a storage facility at the customer's expense.

1.7Midas Way verifies the carrier's cargo and liability insurance through the Federal Motor Carrier Safety Administration (FMCSA).

2.1Operating hours are Monday through Friday, 09:00 AM – 10:00 PM EST/EDT, and Saturday and Sunday, 10:00 AM – 10:00 PM EST/EDT.

2.2The customer(s) agree to be contacted via phone, email, and SMS for notifications, including shipment updates, driver assignment, collection, delivery, and any missing information.

2.3The customer(s) agree that their name, contact information, and relevant information may be shared with the carrier on a need-to-know basis.

2.4All communications regarding dates, times, and ETAs are estimates only, subject to change based on circumstances beyond the carrier's control.

3.1Quotes or booking prices are valid for 5 calendar days and intended for shipments within 10 calendar days from the date of the quote or booking confirmation.

3.2Quotes/prices include all costs associated with transportation, including door-to-door service, GST, tolls, and insurance.

3.3The Carrier may demand a "Dry Run Fee" of up to $200 if loading/unloading could not occur at the agreed date and time.

3.4The Carrier may demand a "Detention Fee" not exceeding $75 per hour if the Customer provides faulty information or does not show up.

3.5Midas Way is not responsible for any losses due to shipment delays or market price changes.

3.6Shipments to ports, terminals, or specialized areas requiring a TWIC card may result in price changes.

4.1Shipments of standard vehicles (Sedans, SUVs, Trucks, etc.) are estimated to be assigned a Carrier within 1–5 business days from the first available pickup date.

4.2Shipments of Heavy Equipment, RVs, ATVs, Motorcycles, and specialty vehicles are estimated within 1–7 business days.

4.3Expedited Shipment options with guaranteed pick-up dates are available by contacting Customer Care.

4.4Shipments requiring a TWIC card may experience delays outside the estimated time frame.

5.1All payments must be settled in full before vehicle(s)/unit(s) pickup.

5.2Payments through Credit Card or PayPal incur a 4% processor fee.

5.3Credit/Debit card payments require verification with matching driver license information.

5.4Payments via Corporate, Personal, or Cashiers Checks are settled after the check clears.

5.5Remaining balances can be paid in cash or certified funds at delivery.

5.6No charge-backs or attempts to reverse payments can be claimed from Midas Way.

5.7Claims against the carrier do not allow withholding payment for transportation services.

6.1Customers must ensure vehicle(s)/unit(s) are ready and available, with keys and proper documentation.

6.2Loose parts must be removed or secured. Customers are responsible for damages caused by loose parts.

6.3Collection and delivery inspections must be conducted and noted on the Bill of Lading (BOL).

6.4Up to 100 lbs per vehicle of personal items are allowed, placed safely below window level.

6.5Carriers may refuse or charge extra for items above 100 lbs at $1 per extra pound.

6.6Customers must declare all extra items during booking.

6.7Carrier responsibility ends once shipment is delivered and BOL is signed.

7.1Midas Way is not responsible for loss or damage of personal items included in shipments.

7.2Midas Way is not responsible for agreements made directly between customer and carrier.

7.3Carrier is not liable for mechanical damage during loading/unloading or transit.

7.4Carrier is liable for documented external body damages noted on BOL.

7.5Customers must notify Midas Way within 24 hours of delivery for damage claims.

7.6If customers were not present during delivery, Midas Way and carrier are not liable for reported damages.

7.7Midas Way holds no insurance obligations; all liability lies with the carrier and its insurance provider.

7.8Midas Way will forward damage reports to the carrier and may mediate at discretion.

7.9Midas Way, carrier, and insurance are not liable for damages caused by natural disasters.

7.10Midas Way acts as a neutral third party and may not resolve disputes between customer and carrier.

7.11Midas Way cannot be held liable if carrier credentials are later found to be invalid or outdated.

8.1If shipment is not assigned a driver within the agreed time, customers can opt out without penalties and receive a full refund.

8.2Opt-out requests must be submitted in writing via email or SMS; verbal requests are not valid.

8.3If a carrier is assigned, cancellation may result in additional charges deducted from the deposit.

8.4Refunds will be processed within 2 business days of receiving written notification.

8.5Midas Way reserves the right to refuse service or cancel the agreement legally.

8.6For shipments outside mainland USA, marine carrier assignment may result in additional charges if opted out after assignment.